Network‑as‑a‑Service by the Numbers

In a recent survey of over 900 IT pros, 90% said they plan to migrate to Network‑as‑a‑Service (NaaS) within the next 3 years.1 Here’s how this trend is evolving—and how Lumen can help meet emerging NaaS needs.

Self-management

30% of respondents prefer to manage services themselves over engaging with a representative

Simplify networking with flexible self‑service access on an intuitive, easy‑to‑use portal with Lumen® Network‑as‑a‑Service.

Faster activation

Faster activation

27% have a need for quicker provisioning

Activate new connections or deactivate unneeded ones in just a few clicks on with Lumen® Internet On-Demand.

27% have a need for quicker provisioning

Activate new connections or deactivate unneeded ones in just a few clicks with Lumen® Internet On-Demand.

Easy and inexpensive to scale

18% say they have experienced expensive bandwidth adjustments

As your business demands change, Lumen NaaS makes it easy to buy capacity with our convenient, pay‑as‑you‑go pricing structure.

Improved reliability and quality of service

Improved reliability and quality of service

42% want higher caliber, more reliable services

Confidently connect to data centers and private and public clouds on the Lumen IP backbone with our 99.99% service availability SLA.

42% want higher caliber, more reliable services

Rapidly deploy connections on the Lumen IP backbone with connectivity to data centers and private and public clouds with our 99.99% service availability SLA.

Advanced security

49% seek enhanced network protection

Simply and safely extend your network with dedicated Lumen internet connectivity by leveraging a secure and redundant infrastructure and 24/7 network monitoring and mitigation via Black Lotus Labs®.

Get the full report 

Read our full report on the evolution of network consumption and explore how NaaS simplifies the entire networking experience by:


  • Outsourcing onsite equipment and infrastructure
  • Delivering flexible services, terms and pricing
  • Leveraging existing technology to provide on-demand, self-service ordering and management


Report: Network-as-a-Service (NaaS): 4 Things IT Pros Want, August 2023.

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1Boston Consulting Group, Network Connectivity Buyer Survey, April 2023.

2Lumen Technologies, Network‑as‑a‑Service (NaaS): 4 Things IT Pros Want, August 2023.

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