The hybrid office is here to stay. But tailoring, securing and managing a hybrid UCaaS solution requires deep expertise and the right mix of tools to unleash productivity, which is why choosing the right provider is critical. But how do you know which provider is right for your business?
From collaboration to CRM, sales, voice, customer service and data analysis, be sure your provider offers multiple platforms and expert services to integrate your related applications.
Calculate the cumulative costs of managing ad hoc solutions in house vs. a managed suite on a single platform. Look for a flexible pricing model that makes sense for your business.
The right UC&C provider should also be a network provider to maximize your collaboration applications’ speed, scalability and reliability.
The right provider should have deep experience in planning, designing and migrating complex solution mixes, seamlessly integrating them with your current environment so your people are free to focus on innovation, not app integration.
Managing multiple UC&C platforms in a hybrid work environment requires a level of dedicated expertise few in-house IT teams possess.
1IDC, The Business Value of Enhanced Enterprise Communication with Lumen Voice and UC&C, April 2021.
2Metrigy, Employee, Customer Experience Transformations Deliver Measurable Value, Q3 2020.