Checklist for optimizing your retail infrastructure for AI

Optimizing your infrastructure to be ready for AI is crucial to personalize and enhance customer experiences, streamline operations and drive growth. Here are four actionable steps retailers can take to help ensure their technology infrastructure is AI-ready.

Create seamless shopping experiences with high‑speed scalable networking

Prepare for the data deluge 
Your network can make or break the customer experience. Data-hungry applications like AI chatbots could divert bandwidth from other mission-critical applications—or even increase outages or downtime—impacting customer loyalty and sales opportunities. 
Provide ample bandwidth
AI’s data demands means retailers require more bandwidth to meet customer expectations. Reliable, instantly scalable networking solutions that minimize latency provide the bandwidth AI needs for optimal performance. Enhancing operational efficiencies helps drive customer satisfaction while boosting the bottom line.
60%+ of retailers plan to increase their AI infrastructure in the next 18 months.1
+60% of retailers plan to increase their AI infrastructure in the next 18 months.1

Secure shopping transactions with enhanced cybersecurity

Protect against data poisoning 
AI’s reliance on big data can increase vulnerability to cyberthreats. For retailers, data poisoning or model manipulation could mean incorrect inventory predictions, flawed customer insights or a dip in sales. Design your security stack with AI in mind, for example, by leveraging AI algorithms to detect and minimize return fraud.
Lock down customer data
Invest in strong cybersecurity measures that protect sensitive customer and organizational data from unauthorized access, model manipulations and cyberthreats. This strengthens customer trust and helps ensure AI systems operate on accurate and reliable data.
35% of retailers report using AI for loss prevention and asset protection.1
35% of retailers report using AI for loss prevention and asset protection.1

Personalize real-time customer interactions with edge fabric 

Prevent data traffic jams 
AI requires huge data sets that could create massive bottlenecks in transit that can result in slower response times. With the right cloud edge solution in place, retailers can deliver near real-time personalized customer recommendations or promotions while their smart warehouses can process inventory updates without delays, stockouts or overstocking. 
Keep data close to compute
Implement edge fabric solutions to enhance AI application performance by allocating computing resources near data sources. This helps reduce latency, streamline cloud connectivity and increase processing speeds, enabling trust and confidence among shoppers.
AI services in the retail sector are predicted to increase from $5 billion to above $31 billion by 20282
AI services in the retail sector are predicted to increase from $5 billion to above $31 billion by 20282

Unlock a fast ROI with expert guidance 

Avoid expensive missteps
With the right tools and integration plans, retailers can shield shoppers from bad app issues, irrelevant product suggestions or inconsistent pricing. Implementing 24/7 management support helps optimize inventory and demand forecasting with automatic reordering to prevent stockouts that could impact brand reputation. 
Seek expert guidance
Partner with a trusted advisor to help you deploy and seamlessly integrate AI. Avoid expensive missteps with a plan for continuous maintenance and monitoring. 
Get professional expertise on complex challenges to maximize performance and uptime, allowing your internal resources to focus on core business projects without increasing headcount.
69% of retailers report an increase in annual revenue attributed to AI adoption while 72% of retailers using AI experienced a decrease in operating costs.1
69% of retailers report an increase in annual revenue attributed to AI adoption while 72% of retailers using AI experienced a decrease in operating costs.1

Start modernizing your business

An AI-ready infrastructure helps deliver a seamless shopping experience, enhanced security and efficient operations in your retail environment—so you can focus on innovation and customer satisfaction. 

 

Transform your retail operations with Lumen and see how we can help prepare your technology infrastructure for the AI economy.

Explore AI-ready solutionsOpens in a new window.

Start Modernizing Your Business

An AI-ready infrastructure helps deliver a seamless shopping experience, enhanced security and efficient operations in your retail environment—so you can focus on innovation and customer satisfaction. 

 

Transform your retail operations with Lumen and see how we can help prepare your technology infrastructure for the AI economy.

Explore AI-ready solutionsOpens in a new window.
1Nvidia, State of AI in Retail and CPG, January 2024.
2World Economic Forum, Here’s how artificial intelligence can benefit the retail sector, January 2023.