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Future-ready voice and UC&C for the AI economy
Real-time, cloud-based unified communication is essential for today’s dynamic and dispersed workforces. However, many enterprises struggle with communication infrastructure that includes a complex mix of software tools, networks and legacy equipment, making it difficult to support new AI tools needed to stay competitive.
Modern communication capabilities offer efficiency, AI readiness and predictable costs, but upgrading can be challenging, especially with limited resources. When you choose Lumen, you gain access to a network not only operated by us, but one that is continuously innovated and invested in. This translates to a consistently high-quality experience, offering exceptional reliability, performance and security for peace of mind and the ability to thrive.
$723.4B
Gartner forecasts worldwide end-user spending on public cloud services to reach $723.4 billion in 2025, up from $597.7 billion in 2024.
$723.4B
This growth is driven by generative AI and application modernization.1
Overcoming communication challenges in the AI era
The software applications that enable point-to-point or multi-party communications can be increasingly complex for your enterprise network and IT resources to manage and integrate. When replacing or incorporating your siloed legacy voice and UC&C services into efficient, streamlined and AI-enabled solutions, consider how you will:
Adopt innovation without impacting workers and customers
Leave the heavy lifting of communications management to your provider
Select providers that deliver exceptional service experience after activation
Leverage existing investments during transition
Create a highly secure and reliable user experience
Adopt innovation without impacting workers and customers
Leave the heavy lifting of communications management to your provider
Select providers that deliver exceptional service experience after activation
Leverage existing investments during transition
Create a highly secure and reliable user experience
Guiding your journey from legacy to cloud
Achieving business-critical cloud communication is an ongoing process. Our comprehensive approach to voice, contact center and UC&C delivers value at every step of the customer journey.
Customer journey
Legacy telephony services
Collaboration SIP & MPLS
Public & private cloud solutions
On-premises & hosted UC&C
Cloud-based contact center
UCaaS
Legacy telephony services
Collaboration SIP & MPLS
Public & private cloud solutions
On-premises & hosted UC&C
Cloud-based contact center
UCaaS
Experience. Knowledge. Demonstrated advantages.
Tailored solutions for all points along the customer journey
An exceptional user experience through global scale, optimized control, reliability and security
Infrastructure that is required for builders and consumers to power their AI applications
Security built into everything we do
Experience in addressing mixed technology customer environments
Meet the demands of modern business
As your enterprise evolves, so do your communication needs. Streamline operations and enhance collaboration with Lumen.
Challenges
Running out of private bandwidth
Having an end-of-life private branch exchange (PBX)
Managing multiple service providers
Needing a better end-user collaboration experience
Requirements
Simplify by working with a single vendor
Find a managed solution with end-to-end support
Refresh and right-size the network to address user bandwidth and redundancy
Move to a cloud-based global solution
Benefits of Lumen as your communications partner
Certifications and deep relationships with leading technology providers, as well as deep experience delivering quality of service (QoS) on a global scale
Single vendor accountability and end-to-end customer support, including a proactive post-sales support experience
Managed UC&C for low total cost of ownership (reduced support resources; no on-premises data center technology or footprint to manage)
36% of businesses surveyed want a greater ability to improve customer satisfaction and customer experience as one of their specific goals for cloud voice.2
Succeed in the AI economy
Lumen provides flexible and secure communications network architecture designed to help you transform in today’s AI economy. Our cloud-based voice and collaboration infrastructure fuels groundbreaking AI innovation and leadership.
Whether you’re aiming to drive new revenue, protect your bottom line, avoid risk or advance your organization’s mission, our cloudified voice and UC&C network is here to support your objectives. Together, we can drive your organization forward and help you achieve your AI ambitions.
1Gartner, Gartner Forecasts Worldwide Public Cloud End-User Spending to Total $723 Billion in 2025, November 19, 2024
2IDC, Migrating Voice to the Cloud: Realizing Greater Business Effectiveness and Outcomes, May 2025
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