5 things to look for when choosing a UC&C provider

The hybrid office is here to stay. But tailoring, securing and managing a hybrid UCaaS solution requires deep expertise and the right mix of tools to unleash productivity, which is why choosing the right provider is critical. But how do you know which provider is right for your business?

1. Best-of-breed collaboration tools

From collaboration to CRM, sales, voice, customer service and data analysis, be sure your provider offers multiple platforms and expert services to integrate your related applications.

Lumen UC&C is powered by: 

  • Big-name solutions like Microsoft Teams, Cisco Webex, Zoom and more
  • Comprehensive portfolio including next-gen voice, collaboration, conferencing and contact center solutions
  • Our highly interoperable, solution-agnostic platform
  • Hybrid expertise, tools and services perfected over years

2. Efficiency to empower your business

Calculate the cumulative costs of managing ad hoc solutions in house vs. a managed suite on a single platform. Look for a flexible pricing model that makes sense for your business.

IDC projected that companies who consolidated with Lumen UC&C realized:

  • 62% savings on operations over five years1
  • ROI of 497% within five years
  • Reduced IT infrastructure costs by an average of $63,000 annually1
  • Mitigated risk of unplanned outages with annual average savings of $828,0001
62% savings
on operations over five years

3. A high-capacity, high-reliability global network

The right UC&C provider should also be a network provider to maximize your collaboration applications’

speed, scalability and reliability.

Lumen UC&C run on the Lumen network, featuring: 

  • ~450K route miles of fiber with ~170K on-net fiber locations
  • Owned physical infrastructure, not just OTT software on cloud
  • Enhanced encryption, threat detection and authentication
  • Next-gen voice solutions on a highly reliable global IP network
 ~450K route miles of fiber
with ~170K on-net fiber locations

4. Efficiencies of scale to boost productivity

The right provider should have deep experience in planning, designing and migrating complex solution mixes, seamlessly integrating them with your current environment so your people are free to focus on innovation, not app integration.

Lumen UC&C helps customers realize:

  • A productivity rise of 29%2
  • A 92% reduction in unplanned downtime1
A productivity rise of 29%2

5. The experience, service and expertise to seamlessly bring it all together

Managing multiple UC&C platforms in a hybrid work environment requires a level of dedicated expertise few in-house IT teams possess.

Lumen UC&C and enterprise expertise includes:

  • Concierge services for seamless app integration
  • Access to world-class cloud infrastructure
  • Proactive security monitoring embedded at the fiber level
  • Helping customers realize 50% less staff time spent "keeping the lights on"1
  • Trusted 24/7 management and support
50% less staff time
spent "keeping the lights on"1

UC&C optimized. So you can maximize.

Are you ready to maximize productivity, minimize costs and deliver exceptional experiences for your employees, partners and customers?


Contact us now to design the right hybrid UC&C suite for your business. 

1IDC: The Business Value of Enhanced Enterprise Communication with Lumen Voice and UC&C, April 2021

2Metrigy: Employee, Customer Experience Transformations Deliver Measurable Value, Q3 2020